Customer Care and Billing Resource
Welcome to JEAVerify, a JEA’s public records access system designed exclusively for federal, state and local law enforcement agencies, government agencies, and non-profit organizations that assist JEA customers with payment of their utility bill. Persons or businesses that are not directly affiliated with any of the aforementioned organizations may submit requests for public records directly to the Public Records Request Coordinator, Rachelle Sundy:
Mail: JEA; Attn: Rachelle Sundy; 21 West Church Street – CC-6; Jacksonville, Florida 32202
Your requests will be completed as expeditiously as possible.
How to request access:

If you are an employee of one of the above listed agencies, and you have a business need to obtain access to JEAVerify, please submit an application via email to the Public Records Coordinator at JEA The email request must be sent directly from your business email with your direct Manager copied and contain all of the following information. Requests that do not contain all of the required information will not be processed.
  • Full Legal Name
  • E-mail Address
  • Phone Number
  • Employer
  • Federal Employer ID
  • Employer Address
  • Manager's Full Name
  • Manager's Phone Number
  • Description of Why Access is Needed